Today I was upgrading a StoreFront 2.0 installation to 18.104.22.168 and I get the following error message.
An error occured during installation. Please ensure all the required prerequisites have been installed and run the installer again.
I checked and all prerequisites were listed.
The Windows Application event log also logged the following entry
Event ID: 0
Source: Citrix Extensible Meta-Installer
Timestamp: 2/6/2014 2:32:27 PM
Message:Installation of ‘..CitrixStoreFront-x64.msi’ failed with error code 1603. Fatal error during installation
After a little fancy googling, I was able to come up with two things that solved my issue.
- Delete C:ProgramDataCitrixStorefront Install22.214.171.124FrameworkFramework.xml
- Delete any and all thumbs.db files from c:inetpubwwwrootCitrix
- In my case it was C:inetpubwwwrootCitrixstoreWebmedia